How does Wise work: Your full guide 2023
How does Wise work: Step-by-step guide 2022
Wise was launched as TransferWise in the UK in 2011, with the aim of making it cheaper, faster and more convenient to send money internationally. In 2021, TransferWise was renamed Wise to reflect the broader range of services on offer - including low cost international transfers, multi-currency accounts for individuals and businesses, and international debit cards.
If you’re considering making an international money transfer with Wise but have questions about how to use it, this guide is for you. We’ll walk through all the services and features Wise offers - and cover step by step how to send money or make the most of your Wise account.
Table of contents:
Wise Key Points
Create a free Wise account online or in the Wise app
Send payments to 80+ countries around the world
Send directly to the recipient's bank account (they don't need their own Wise account)
Fund Wise international payments using your online banking, pay by card, PayNow, or use a balance you hold in your Wise account
All Wise currency exchange uses the mid-market exchange rate with a small transparent fee
Hold 50+ currencies in the Wise multi-currency account, with your own local bank details for 9 currencies
Get a Wise international debit card for easy spending and withdrawals all over the globe
Business and personal account options available
What is Wise?
Wise is a financial technology company which specialises in international payments and flexible multi-currency accounts for individual and business customers.
You can use Wise to send a one off or recurring payment to 80+ countries with the mid-market exchange rate and low, transparent fees - or choose to open a Wise multi-currency account to hold and exchange 50+ currencies all in the same place. Wise accounts offer a broad range of features to suit anyone living an international lifestyle - including an international debit card and local bank details to get paid fee free from 30+ countries. (Wise review)
How does Wise work
You can open a Wise account online or in the Wise app for free, to get started sending payments overseas, and managing your money conveniently across currencies in the Wise multi-currency account. We’ll cover all you need to know about how to open a Wise personal or business account, including the verification steps required to keep your account safe, a little later.
Once you’ve registered your Wise account you can send money internationally and pay using your regular online banking service, PayNow, a credit or debit card, or any balance you hold in your Wise account. Transfers are set up online or in the Wise app - and can move far faster than a normal international bank transfer. In fact, 50% of Wise transfers are instant, and 80%+ arrive within 24 hours.
Your funds will be deposited right into your recipient’s bank account for convenience. The individual or business you’re sending to won’t need to open a Wise account to get their money, and they’ll be notified when the funds are available for spending. Easy.
How does Wise make money?
Wise has a reputation for low cost international payments with transparent fees which beat the banks. But Wise is a business - so you might be wondering how exactly the company makes money from the services they provide.
Transparency is a core principle of the way Wise works - so you’ll always be able to see the fees you pay for any service you use, before you confirm the transaction. Wise makes money through charging a couple of fees when you send money:
Fixed fee: covering the fixed costs associated with the transaction. For major currencies this can be in the region of 0.50 - 0.60 SGD
Variable fee: covering the cost of the currency exchange. For major currencies this can be in the region of 0.44% to 0.54% of the transfer value
The total average customer cost for Wise transfers is around 0.6% of the transfer value - that can be 6x cheaper than using your bank, and often the lowest overall cost on the market.
Wise achieves this by taking a different approach to international transfers compared to traditional banks. While regular banks tend to rely on the 50+ year old SWIFT network to move money around the world, Wise built its own payment network and has accounts all over the world. This cuts out many of the inefficiencies of SWIFT and means that Wise payments are cheaper and more transparent compared to many bank transfers - and usually much faster too. Wise then passes on these savings to the customer - while still making money itself.
How to use Wise
Let’s take a look at how you can make the most of all the services and account features Wise offers - we’ll cover these in more detail in a full step by step guide in just a moment:
Send Wise payments to 80+ countries
Hold 50+ currencies in your multi-currency account
Convert currencies using the mid-market exchange rate
Get a Wise international debit card for spending and withdrawals in 200+ countries
Get paid like a local in 9 different currencies
Open a business account to send, receive and exchange 50+ currencies
Wise personal account opening procedure
Wise has been created to offer an intuitive user experience with customers able to open a personal account on both the Wise Apple and Android apps, and the Wise desktop site. Here’s how:
Download the Wise app or head to the Wise desktop site
Register with your email address, or an Apple, Google or FaceBook account
Follow the prompts to enter your personal details
Use Singpass or upload your ID documents for verification
Once your account is verified you can start sending payments
How do I get verified on Wise?
To keep customers and their money safe, Wise has to complete a verification step when you open an account or set up an international payment. This is to comply with legislation around the world and prevent fraudulent or illegal account use - banks need to do this when customers set up accounts too.
If you have Singpass you can use Myinfo to pre-fill all your personal data onto the application form when you set up your Wise account. It’ll take just a moment. If you’re an Employment Pass holder with an active Singpass account you can also use it, but you’ll need to additionally add a proof of address document. You’ll be guided through the process by the onscreen prompts when you register your account.
If you don’t have Singpass you can upload copies of your documents instead. Again you’ll need to follow the onscreen prompts, and can get in touch with Wise customer support if you need help.
Usually for a personal account you’ll need:
A valid ID document like a passport or NRIC - driving licences are not accepted
A proof of address like a utility bill or bank statement in your name
Information about how you’ll use your account
You’ll be guided through the process and can always save your progress and come back to it if you need to. If you ever need any support while you’re completing the verification step, the Wise customer service team is on hand to advise you - by phone, online or in the Wise app.
How to open a Wise business account
Opening a business account is just as easy. Business accounts are perfect for entrepreneurs, freelancers and business owners who need to pay and get paid in foreign currencies. Here’s how to get your Wise business account in just a few simple steps:
Download the Wise app or head to the Wise desktop site
Register by adding details about your business, and yourself as the account holder
Set up and pay for a transfer - if you’re opening a full Wise account you’ll also need to pay a one time fee
Complete the verification step if required - you’ll be guided through this step if it’s needed
You’re ready to go once the Wise team has verified your account
How do I verify my business on Wise?
Verifying your business account on Wise is entirely done online or in the Wise app. You’ll usually be asked to upload images of some key documents which can be used to verify both you and your business.
In most cases, as well as your business documentation which can vary based on entity type, customers looking to open a Wise business multi-currency account will need to provide the names, dates of birth, and countries of residence for any directors and shareholders who own 25% or more of the business.
The exact paperwork and information required will vary based on the type of business you’re running - you’ll be able to follow the on-screen instructions to check what’s relevant for you.
How to transfer money with Wise
Once you have a Wise account you’ll be able to send payments in 50+ currencies to 80+ countries around the world. Whenever you need to switch between currencies you’ll get the real mid-market exchange rate with no markups and low, transparent fees which can save you 6x compared to a traditional bank. Here’s how to transfer money overseas with Wise:
Log into your Wise account online or in the Wise app
Select Send Money
Enter the currencies you want to send to and from
Confirm either the send amount, or the amount you want the recipient to get in the end
Select the payment method - you can transfer money using your Wise balance, a bank card, PayNow, or right from your online banking
Check over the fees and exchange rate, and confirm
Follow the prompts to fund the payment and your money is on its way
Once your money is moving you’ll get an email notification, and you’ll also be able to track your payment in the Wise app or on the desktop site if you’d like to. Your recipient will be notified about the payment by email once it arrives.
How to send money Wise to Wise
You can send a Wise transfer to a bank account - or you can choose to send a payment to another Wise account. That’s perfect if you’re sending a payment to a friend, splitting a bill or simply looking for the easiest possible way to make a transfer - without needing to know the recipient’s full bank details.
You can send money from your Wise account to another Wise account simply by using the recipient’s phone number - which makes it super easy to send to anyone already in your contacts:
Open the Wise app
Check you’ve opened a balance in the currency you want to send or receive
Tap Recipients in your Wise app
Select Find friends on Wise
Choose the option to Sync contacts
Select the contact you want to send to, and set up the transfer as usual
If you don’t have your recipient in your contact you can still send a payment - entering their email address is usually the easiest way. If they’re already on Wise you’ll be able to make the transfer directly, and if not, they’ll get a message prompting them to set up a Wise account so you can pay them.
Is Wise to Wise transfer free?
Wise to Wise transfers are free of charge when there’s no currency exchange involved. If you’re converting currencies, you’ll be able to make your payment with the real mid-market exchange rate and just Wise’s low, transparent conversion fee to pay.
How to deposit money in my Wise account
When you open your Wise multi-currency account you’ll be able to open currency balances in any of 9 different global currencies. That makes it easy to add money to your Wise account using your local bank details, or through the Wise app. First let’s look at how you deposit funds in Wise via the app:
Select the currency account you’d like to add money to
Enter the amount you want to add and the currency you’d like to pay with
Select how you’d like to pay, and click Continue to payment
Depending on how you’d like to pay, you’ll be guided through the payment steps
Alternatively you can use your local bank details for any of the 9 eligible currencies, to make a transfer right from your bank account into Wise. Just log into your online banking network and follow the steps to make a payment like you normally would. Don’t forget though, banks tend to be a very expensive way to convert currencies - so you’ll only want to use your online banking to top up Wise in the same currency as your account. Once you have a Wise balance you’ll be able to convert it instantly in the app with Wise’s great rates and low fees.
How to receive money with Wise
If someone is sending you a payment with Wise you can either receive it into your regular bank account, or choose to have it deposited into your Wise account using your local bank details, depending on the currency.
Singapore based Wise accounts come with the option of getting local bank details to receive payments in:
New Zealand dollars
Whether you’re having a Wise payment sent to your normal bank account or deposited in your Wise multi-currency account you’ll just need to give the sender your account details, and the funds will be deposited as soon as they’re cleared. In many cases, you could have your money almost instantly.
What details do I need to give to the sender
Your sender will be able to confirm the details they need based on the way they’re setting up the transfer. However, usually, you’ll need to give them:
Your full name as shown on your account
Your account number or IBAN
Other local details such as your sort code (for GBP payments) or routing number (for USD payments)
All the details you need are available in the Wise app or by logging into your Wise account on the desktop site.
How to get a Wise debit card
Once you have a Wise multi-currency account you’ll be able to order a Wise debit card to make it easier to spend and withdraw money all over the world. Here’s what you’ll need to do:
Log into the Wise app or desktop site
Select Cards on the website or Android phones, or Account if you’re using an Apple device
Follow the prompts to order your card, and pay a one time 10 SGD fee
Your Wise debit card will be with you in 3 working days. You can also choose express delivery for an extra charge to get your card within just a day or two
Once you’ve successfully ordered your Wise debit card you’ll be able to view your card details, and use your virtual Wise card for spending online. That means you’ll be able to get started before your physical card even arrives through the letterbox. Once your physical card does arrive you’ll need to activate it by making a chip and PIN purchase, or a withdrawal using your PIN at a regular ATM.
The Wise card is available for customers based in the UK, the US, Switzerland, Australia, New Zealand, Singapore, Malaysia, Japan, Canada, Brazil and most countries within the EEA.
How to withdraw money from Wise
Once you have a balance in Wise you can use your funds to send payments, spend with your Wise card, or withdraw your money to your bank account when you travel. You can’t currently use your Wise card to make withdrawals in Singapore.
If you’re making an international withdrawal from an ATM using your Wise card, you’ll be able to make up to 2 withdrawals, worth no more than 350 SGD for no fee. After that, you’ll pay a low charge of 1.5 SGD + 1.75% of the withdrawal value for each withdrawal.
Sending money to someone else - or withdrawing money to your own bank account - may have a small fee depending on the currencies involved and how you set up the transfer. You’ll be able to see all your options - and any fees involved - by logging into the Wise app or desktop site.
Wise mobile app
The Wise mobile app is available for both Apple and Android phones. The Wise app is safe to use, with 2 factor authentication processes, and robust security. With the Wise app you’ll also be able to freeze and unfreeze your Wise card in just a tap, and check your balance in a glance. Instant transaction notifications will keep you up to date - and give peace of mind as you’ll be able to see everything that’s happening with your account in real time right from your phone.
How long does an international money transfer take with Wise?
Wise international transfers are fast. In fact, 50% of Wise transfers are instant, and the vast majority of payments arrive within 24 hours.
In contrast, sending money overseas with your bank can take 3 - 5 days depending on the destination country - and even longer if the currencies involved are less commonly used.
Who owns Wise?
Wise is a publicly traded company, listed on the London Stock Exchange.
Is Wise safe?
Yes. Wise is safe to use.
In Singapore, Wise is authorised by MAS - much like your regular bank will be. And as an international company, Wise is also overseen and authorised by other regulators around the world, so you’ll know your money is safe no matter what currency you hold with Wise.
Wise also keeps customers and their money safe with manual and automatic processes like account verification, fraud detection and prevention protocols, and secure log in requirements.
Wise emerged over a decade ago with some pretty revolutionary ideas about how to make international transactions easier, cheaper and more transparent. Today 12+ million customers trust Wise to help them save money through Wise low cost international transfers and multi-currency accounts for individuals and businesses.
Using Wise is simple, and you’ll be able to access your account and all Wise services right from your laptop or smartphone. From setting up your account and getting verified, to sending your first payment, switching between currencies or withdrawing funds back to your normal bank, you can manage your money easily and cheaply, without even needing to leave home. Check out Wise low cost international payments and multi-currency accounts today to see just how much time and money you can save.
Wise accounts come with local bank details for 9 currencies which means it’s easy to manage your money across currencies - even if you don’t have a bank account in the currency you need.
You can not deposit cash into a Wise account - you’ll need to add funds using a linked bank account or card, or have someone send you money using your Wise account details which are available in 9 different currencies.
Wise maximum sending limits are set by currency - usually you can send the equivalent of up to around 1 million GBP. Log into Wise to check the sending limits for the currencies you need.
50% of Wise transfers are instant, and 80%+ arrive within 24 hours. Banks, on the other hand, cam take 3 - 5 days to move money internationally.